Why does your sales team need a repertoire of short customer service phrases? Simply because the words they use influence the customer’s emotional state and their purchasing decision . Even if the sale doesn’t close, the positive feedback they could give to others would certainly add a lot of points to your favor.
It goes without saying that the emotional factor is decisive in people’s behavior . A single good phrase that connects with a customer’s heart is enough to make it stick in their mind, especially if it has been reinforced by an incredible experience.
Training in kindness, empathy, and problem-solving skills is an ongoing task whose results are highly beneficial to your reputation, revenue, and customer loyalty, but it requires perseverance and learning from your mistakes. Join me and take home the best customer service quotes!
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Table of Contents
- 1) 20 short customer service phrases
- 1.1) Customer service courtesy phrases
- 1.2) Short phrases for problem solving
- 1.3) Phrases to get the customer’s attention
- 1.4) Short thank you phrases for clients
- 1.5) Famous customer service quotes
- 2) Conclusions
20 short customer service phrases
It is necessary to have pre-established phrases to improve the connection with customers.
What words should you use to assist a customer? This list contains several ideas that will help you throughout every step of your customer service, from the welcome message to the post-sale follow-up. Take note of your favorites!
Customer Service Courtesy Phrases
The first contact is crucial to make the person feel comfortable and promote a more fluid approach, gradually shedding the tensions inherent in routine.
1. “It’s a pleasure to serve you, what can I do for you?”
This phrase expresses your good nature and commitment to caring . It also reveals your willingness to build a bridge of friendship, which can be the beginning of a lasting and fulfilling relationship as long as it doesn’t require effort; in other words, the more natural you are, the better; it’s like meeting up with dear friends.
Don’t you greet them with a smile and even feel like hugging them? With strangers, this can feel like a breach of trust, but the idea of imagining them as if they were your own people will help you deal with the common difficulty many salespeople have: being unnatural around strangers.
2. “Don’t hesitate to ask me any questions you may have.”
At the end of any consultation, use this phrase to make sure everything is clear. Some clients are shy and don’t always ask questions; they’re left with doubts. This can lead to future misunderstandings or frustrating experiences, which may be far from what you really wanted to convey.
In any case, if you still want to indirectly pressure him into asking you something, you can say, ” Now I’m ready to answer your questions .” Keep in mind that transparent and in-depth communication is the foundation for success in any process.
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3. “This can substantially improve your problem…here are the reasons why.”
Take advantage of this phrase to explain the benefits of your product or service . Customers are looking for solutions and come to you because they believe you can help them solve their problems. It’s the perfect opportunity to demonstrate your persuasion and negotiation skills, explaining why you’re their best option.
As Forbes points out , using your five senses in negotiation accomplishes many things, including projecting a clear structure of your thoughts and presenting an attractive proposal. There will be times when you ask questions, let the client elaborate, or perhaps apply some pressure, which isn’t out of place when it comes to playing your best cards.
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4. “That’s a good question, I’ll explain it now.”
To let the client know you’re listening to everything they say, you should highlight their positive input. This way, you make them feel understood and create rapport. You can also try phrases like, ” What a clever question! I’ve never been asked that before !” or ” What an interesting question! Of course, why haven’t I asked that before ?”
This way, you can also boost their self-confidence and encourage them to ask you more questions aimed at clarifying any doubts they may have. A salesperson shouldn’t focus solely on selling, but also on guiding , educating, and training to create strong connections.
Short phrases for problem solving
Salespeople are a company’s first line of defense. Often, problems ranging from a lack of clarity to late product deliveries can lead to lost opportunities, but more than that, they can damage your brand’s reputation. With these empathetic customer service phrases, you’ll be able to address them.
5. “Thank you for your trust. Let’s get this handled as soon as possible.”
One of the most valued virtues today is speed, and in customer service, it must be a priority. This is especially true when a problem has arisen that makes a customer unhappy . A bad experience, no matter how small, can affect the positive image of a brand, and the sooner it’s resolved, the better.
Therefore, this idea can’t be missing from your repertoire of good customer service phrases . It reveals the seller’s concern about providing an immediate solution to the conflict. Keep in mind that making this commitment means it depends on the department in question to fulfill it.
6. “If I were you, I would feel the same way.”
Putting yourself in the customer’s shoes probably won’t immediately solve their problem, but it will generate a level of empathy that can mitigate their stress somewhat. Simply put aside the customer label and see them as what they truly are : a human being who is having a hard time and wants to be heard, understood, and cared for.
Even if you weren’t the one who caused the problem, you are the company’s representative and it’s your responsibility to assist them. Therefore, your mission is to put out the fire that can start as a complaint and spread throughout the country until it becomes a disaster.
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7. “I understand, and although the decision is not within my area, I can find out for you.”
With this phrase, you’ll save time. The goal is to route the request to the appropriate department. You must provide every opportunity for them to communicate with that department and ensure that communication is finalized. This is where problems of coordination between one department and another often arise, which undermines the company’s goals.
As incredible as it may seem, it’s more common than you think: for example, each manager is fighting on his own two feet. This disconnect not only discourages employees, but when projected outward, it creates an image of improvisation that translates into distrust.
8. “Rest assured that everything will be resolved soon.”
Use this phrase only when the problem is small and within your control. This way, you’ll avoid complaints from the customer when things don’t go as planned . It’s important to emphasize that the company is committed to solving their problem to alleviate their stress and resolve the situation as best as possible.
Also, accompany that phrase with a sympathy so they know you share their discomfort and that they’re not alone, and that the company will guide them toward a solution. This way, you convey the message that you care about their well-being.
Phrases to get the customer’s attention
These good customer service phrases are strategic because they aim to strengthen loyalty. Apply them especially after providing a satisfactory experience.
9. “We’ll always be there to offer you the best.”
Nothing is more captivating than a company sealing its formidable deal with a powerful and direct phrase like this. The customer will feel valued, and the positive feedback they have on your brand will be shared abroad, which is very beneficial in every way.
According to this study from the University of Murcia , word-of-mouth advertising is the best communication tool companies have, and it becomes even more powerful when a thought leader shares their positive experience with their followers.
10. “You are the reason for this company’s existence.”
Letting customers know that they are the driving force of the company is essential. This strengthens the bond and motivates them to continue purchasing and recommending your services . And it’s true: everything revolves around the customer; the company’s financial stability depends on them. They can punish you by buying from the competition or posting negative comments on social media.
Now that citizens’ awareness is more alert and they are closely monitoring companies’ commitments to their workforce and the environment, it is vital to meet their demands, not with a focus on sales, but on social progress.
11. “Your opinion is important to us.”
Every time you conduct customer satisfaction surveys, don’t forget to use this phrase to encourage them to complete it. Metrics are powerful tools that provide a snapshot of a company’s experience .
This allows them to identify critical points and then implement improvements . You can use survey methodologies such as the Customer Satisfaction Score (CSAT) and the Net Promoter Score (NPS). Both will guide you through the steps you take to make the necessary adjustments.
12. “Remember that our priority is your well-being.”
This phrase means that the company is committed to ensuring that the customer is happy, comfortable, and feels well cared for at all times. It’s a way of assuring the customer that their needs and satisfaction are a priority for the company .
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Short thank you phrases for clients
In a competitive market, companies that show genuine appreciation for their customers can stand out and differentiate themselves from the competition, so don’t miss this section of customer thank you phrases.
13. “Thank you, and you know, you can count on us for whatever you need.”
By expressing gratitude, you can encourage customers to return and make additional purchases , especially if you offer rewards or discounts on your products and services. Letting them know they can count on you for whatever they need conveys the idea that you’re a kind of friend who will be there to listen and understand.
This gesture can have a positive impact and perhaps create rapport . It fits perfectly after completing a technical support service or satisfactorily resolving a problem. Consider this in your sales strategies.
14. “If you have any further concerns, please do not hesitate to contact us again.”
The perfect context for applying this phrase is when customer service is provided over the phone . A chatbot is fine as a first step , but if it’s not supported by the customer, your dialing should be designed to allow immediate referral to a human voice to improve the experience.
15. “Thank you for being part of our family of clients.”
The concept of family recreates the idea of belonging because you’re telling the customer that they share the same values and philosophy. This refers to the compatibility a customer has with a company in terms of beliefs and social responsibility, for example.
It’s true, there are other factors that influence the customer-company relationship. But this article wouldn’t be enough to list them all. In short, it’s one of those short phrases for customers that’s very effective when it comes to fostering loyalty.
16. “We sincerely appreciate your preference.”
The company values and appreciates its customers’ choice of its products or services—this is the meaning of this phrase, which will undoubtedly create a positive impression. Recognizing their contribution shows them that their success is also yours.
Famous customer service quotes
Finally, a good strategy for connecting with your audience can’t ignore the motivation your teams need. This aspect focuses specifically on getting them aligned with the philosophy of pursuing excellence despite adversity. So, take a look at these customer service and teamwork quotes.
17. “It’s the customer who pays the wages,” Henry Ford.
That’s right. The power the customer exerts over the company is crucial . A good reputation, financial stability, and strategic alliances are built through customer decisions, and your sales team must master the art of winning them over.
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18. “Make a customer, not a sale,” Katherine Borchetta.
A phrase that exudes great wisdom regarding the ability to acquire prospects. This marketing expert couldn’t have summed it up better. Focusing on providing the best possible experience is the key to attracting potential customers.
19. “Discipline is the bridge between goals and achievement,” Jim Rhone.
Indeed, discipline makes it possible to achieve business goals . This requires consistency and motivation, as there will be many distractions or discouraging experiences along the way that can shake the team. Here, the leader’s leadership plays a fundamental role in providing feedback.
20. “Obsess over customers, not competitors,” Jeff Bezos.
It’s not a bad idea to take a look at the tricks your competitors are using and that might help you boost your sales, but going so far as to obsess can be dangerous , or it can deviate from your main objective, which is to offer your best to the customer.
If you’re a boss, manager, or CEO, take note and help your employees stay focused on achieving their goals . Plus, in this podcast, you’ll learn how to build high-quality teams within your company.
Conclusions
What did you think of these customer service phrases ? Now you have these additional resources to improve your interactions with your customers, and you can use them whenever you see fit. Standardizing a communication model that includes this list of phrases will greatly help you boost your growth.
It’s true that other factors, such as price, carry more weight when deciding on a purchase, but don’t underestimate the experience . It can make a huge difference compared to the competition. Always remember to prioritize customer satisfaction and handle difficult situations with empathy and professionalism.
